Help Desk FAQ




What is identity theft and how can I protect myself?

In these short films on Monkey See, a web site featuring learning videos, Linda Sherry of the Consumer Action staff details the best ways to prevent identity theft and what you can do if you think your identity has been stolen. [The newest version of Adobe Flash is required to watch the videos.]

Resources mentioned in the videos

  • Federal Trade Commission (FTC) ID Theft
  • Privacy Rights Clearinghouse
  • Credit reporting agencies (see below)
  • Federal Bureau of Investigation (FBI): Contact the Federal Trade Commission's Identity Theft Clearinghouse (see link above) and file an identity theft complaint at Those complaints are used by law enforcement agencies, including the FBI, that investigate identity theft. You can also obtain additional information at that website regarding your rights as a victim. Online identity thefts can also be reported at
  • US Postal Inspection Service

Credit reporting bureaus - Fraud reporting

Free copies of your credit report

Annual Credit Report is the official site for free annual credit reports required under federal law.

Annual Credit Report web site.

Toll free number: 877-322-8228

By Mail: You must download the request form from Annual Credit (See above.) Look closely in the text on the home page to find the link that will provide you with instructions for downloading the form. Print and complete the form and mail it to:

      Annual Credit Report Request Service
      P.O. Box 105281
      Atlanta, GA 30348-5281

Your reports will be mailed to you within 15 days. Expect to wait as long as 2-3 weeks for delivery.

Consumer Action materials

To read Consumer Action's ID Theft materials, click on the links below:

ID Theft and Account Fraud

Credit Freeze





Quick Menu

Facebook FTwitter T

Consumer Help Desk