Privacy Information

Housing Publications List

Internet Safety - Training Slides. The Internet Safety Powerpoint training file is available for download in the "Download File" section.



Internet Safety - Seminar Lesson Plan and Class Activities. This packet, only available as a PDF file, provides guidance for teachers and team leaders. The 22-page packet contains a detailed curriculum, classroom activities and take home worksheets.



Seguridad por Internet. Esta publicación explica cómo protegerse y cómo proteger a su computadora cuando navega por Internet y usa correo electrónico.



Questions & Answers about Internet Safety - Internet Safety Trainer’s Manual. This publication can help answer many questions about safety and security on the Internet and how to keep children, computer data and personal information safer and more secure. It outlines simple, but effective precautions and ways to avoid taking unnecessary risks when you are online.



Internet Safety (Chinese). 這本社區教育手冊提供消費者有關在使用互聯網或電郵時， 應該如何保護個人以及電腦隱私權之各項要訣。

This publication outlines ways that you can protect yourself and your computer when you use the Internet and email.



ID Theft & Account Fraud (2009). An identity thief is an imposter who assumes another person’s identity in order to profit illegally or because the thief wants to hide behind a new identity. Identity theft—or ID theft—occurs when the imposter uses your personal information to commit fraud or other crimes. This publication can help you take steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life.



Freeze Your Credit File - Powerpoint Slides (Hmong). The Freeze Your Credit File Powerpoint File (in pdf format) is available for download in the "Download File" section.



Workplace Privacy - Powerpoint Slides. These PowerPoint slides can be used with the Lesson Plan to hold a training on workplace privacy.



Workplace Privacy - Lesson Plan and Class Activity. This lesson plan is designed to help you hold a training on employee privacy in the workplace.



Workplace Privacy Guide. This backgrounder guide on workplace privacy is written in question-and-answer format. It explains the limited nature of employee privacy rights in the workplace, and details when and how employers can observe and track employees’ activities—including phone conversations and computer-related tasks on company-owned devices.



Workplace Privacy. To protect your personal privacy and your job, you should know when and how employers can monitor and gather information about you. This publication explains some of the situations in which monitoring might occur in the workplace and explains your privacy rights as an employee.



Internet Safety. This publication outlines ways that you can protect yourself and your computer when you use the Internet and email.



ID Theft & Account Fraud Leader’s Guide (2009). This 24-page backgrounder guide is written in question-and-answer format to help you anticipate frequently asked questions about ID theft and account fraud. Reading this guide can help prepare you for in-service or train-the-trainer presentations. Topics include an overview of ID theft and account fraud, how to prevent ID theft, advice for victims and helpful ID theft resources that you can use to find more information or to file complaints.



Robo de identidad y fraude de cuentas - Ejercicios para hacer en clase (2009). Este archivo en PDF contiene traducciones en español de las actividades para hacer en clase y los ejercicios para hacer en casa tomados del plan de enseñanza en inglés ID Theft & Account Fraud.



Specialty Consumer Reports. In addition to your credit report, there are other types of consumer reports called specialty consumer reports. This publication explains what kinds of specialty reports might exist for you and how you can see and verify the information in them.



ID Theft & Account Fraud - Powerpoint Training Slides (2009). The ID Theft & Account Fraud Powerpoint training file is available for download in the "Download File" section.



ID Theft & Account Fraud - Lesson Plan (2009). This updated packet provides guidance for teachers and team leaders. The 15-page packet contains a detailed curriculum, classroom activities and take home worksheets. (Note: It is only available as a PDF file.)



ID Theft & Account Fraud (2009) (Chinese). 所謂身份盜用犯就是一個騙子冒充別人的身份來非法牟利或是因為想要以新身份來掩飾自己。身份盜用犯﹐又稱為ID盜用犯﹐其之所以會產生就是騙子使用了你的個人資料來行騙或犯罪。此手冊能協助你採取行動預防身份被盜用﹐或是如果你已是受害者﹐如何清理身份盜用犯惹出來的麻煩以及減少它對你生活的衝擊。

An identity thief is an imposter who assumes another person’s identity in order to profit illegally or because the thief wants to hide behind a new identity. Identity theft—or ID theft—occurs when the imposter uses your personal information to commit fraud or other crimes. This publication can help you take steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life.



Robo de identidad fraude de cuentas (2009). Un ladrón de identidad es un impostor que asume la identidad de otro para obtener ganancias ilegales o porque desea ocultarse detrás de una identidad nueva. El robo de identidad ocurre cuando el impostor utiliza la información personal de usted para cometer fraude u otros delitos. Esta publicación le puede ayudar a tomar los pasos necesarios para prevenir el robo de identidad. O, si usted ya es una víctima, le asistirá en arreglar los problemas causados por el robo de la identidad, y a disminuir el impacto que éstos tienen en su vida.



Leave me alone (Chinese) (2008). 你在互聯網內外的個人隱私權。手冊中對於個人隱私權觀念以及他人若是有得到你個人資料之管道，會是一件多麼重要而且務必要小心的事等方面，均有詳細的解說。本文主題包括網路空間隱私權、如何減少不受歡迎的垃圾推銷信件和電郵,以及如何保護個人在互聯網內外安全的十大要訣。

Leave Me Alone! Your Privacy Online - and Offline explains the concept of personal privacy and why it is important to be careful about who has access to your personal information. Topics covered include privacy in cyberspace, cutting down on unwanted junk mail and spam e-mail from marketers and 'top ten' ways to protect your privacy on and off the Internet.



¡Déjeme en paz! (2008). ¡Déjeme en paz! Su intimidad en línea y fuera de línea explica el concepto de la intimidad y por qué es importante saber quién tiene acceso a su información personal. Los temas incluyen la intimidad en el ciberespacio, formas de reducir el correo de propoganda y publicidad por correo electrónico no deseada (“spam”) de vendedores, y las diez formas principales de proteger su intimidad en línea y fuera de línea.



Freeze Your Credit File (Chinese). “安全凍結”信用檔案是一種預防及避免身份被盜用的工具﹐它可以阻止詐騙者利用你的個人資料來建立信貸記錄。這本手冊內容詳述如何“凍結”個人信用檔案，而且除非你暫時或永久取消凍結﹐它就可以防止別人以你的名義申請信貸。

A credit file "security freeze" is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This publication explains how to "freeze" your credit file, which prevents new credit from being established in your name until you temporarily or permanently lift the freeze.



Freeze Your Credit File. A credit file "security freeze" is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This publication explains how to "freeze" your credit file, which prevents new credit from being established in your name until you temporarily or permanently lift the freeze.



Congele su expediente crediticio. El “congelamiento de seguridad” es una herramienta para ayudarle a prevenir el robo de identidad y evitar que impostores utilicen su información personal para establecer crédito. Esta publicación explica cómo “congelar” su crédito, lo cual previene que se establezca crédito nuevo a nombre suyo hasta que usted remueva el congelamiento por un tiempo o permanentemente.



Leave me alone (2008). Leave Me Alone! Your Privacy Online - and Offline explains the concept of personal privacy and why it is important to be careful about who has access to your personal information. Topics covered include privacy in cyberspace, cutting down on unwanted junk mail and spam e-mail from marketers and 'top ten' ways to protect your privacy on and off the Internet.



Sensitive Information - Privacy and Your Medical Records (2008) (Chinese). 個人醫療記錄隱私程度可能沒有你想像的高。手冊內容詳列各種步驟供你保護個人醫療記錄之隱私及正確。誤用醫療記錄導致個人失業、受歧視、身份遭竊以及各種窘況。

Your medical records are not as private as you might think. This booklet explains some steps you can take to guard the privacy and accuracy of your medical records. The misuse of medical records has led to loss of jobs, discrimination, identity theft and embarrassment.



Información Delicada: Su vida privada y el historial médico (2008). Su historial médico no es tan privado como usted se imagina. Este folleto explica algunos pasos que usted puede tomar para proteger la privacidad y veracidad de su historial médico. El mal uso de historiales médicos ha conducido a la pérdida de trabajos, discriminación, robo de identidad y situaciones embarazosas.



Sensitive Information - Privacy and Your Medical Records (2008). Your medical records are not as private as you might think. This booklet explains some steps you can take to guard the privacy and accuracy of your medical records. The misuse of medical records has led to loss of jobs, discrimination, identity theft and embarrassment.



Freeze Your Credit File - Powerpoint Slides. The Freeze Your Credit File Powerpoint File is available for download in the "Download File" section.



Credit Report Security Freeze - Training Packet. To provide participants with the knowledge to determine whether a security freeze is right for them and, if it is, how to place, lift and remove a security freeze. This PDF packet provides guidance for teachers and team leaders. The 11-page packet contains a detailed curriculum, classroom activities and take home worksheets.



Security Freeze Training Manual. This publication is part of a series on how you can protect yourself from identity (ID) theft by placing a security freeze on your credit files. A freeze also is a good idea for victims of ID theft.



State Credit Freeze Chart. Consumer Action has prepared a chart listing guidelines for placing a "security freeze" on your credit file.



Protect Your Phone Records - Powerpoint Slides. The Protect Your Phone Records PowerPoint slides explain who would want to access your phone records, why they might want to do it, how these people try to access your private information and what you can do to reduce the chances of becoming a victim. The PowerPoint slides can be downloaded from the "Download File" section.



Protect Your Phone Records - Lesson Plan. This lesson plan, which explains why phone records contain private information that someone might try to access without consent for illegal or harmful purposes, is designed to help you lead trainings and seminars. The 13-page packet, part of the Protecting Your Phone Records series, contains a detailed curriculum, classroom activities and worksheets for participants. (Note: It is only available as a PDF file.)



Protect Your Phone Records - Leader’s Guide. Pretexting is a method of obtaining someone else’s personal information, including phone records, under false pretenses. This Leader’s Guide, written in question-and-answer format, will help give trainers background on the techniques pretexters use, the damage they can do to victims, various laws and regulations that keep phone records private, how to protect personal data and how victims can file complaints. A companion brochure is available.



Protect Your Phone Records. Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This publication can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim. A companion Leader's Guide is available.



Protect Your Phone Records (Chinese). 有人可能未經過你的同意就試圖使用你的電話記錄以作為非法或陷害他人的用途，因為它是個人資料的重要來源。這本手冊有助於你瞭解誰會想得到你的電話記錄，他們如何試圖得到你的個人資料，以及你要怎樣才能減低成為受害者的可能性。

Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This publication can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim. A companion Leader's Guide is available.



Proteja su historial telefónico. Su historial telefónico es una importante fuente de información privada que alguien podría tratar de obtener sin su permiso con motivo de hacer daño o alguna actividad ilegal. Esta publicación puede ayudarle a entender quién podría tratar de obtener su historial telefónico, porqué lo harían, cómo tratan de obtener su información personal y qué puede hacer usted para disminuir las posibilidades de convertirse en víctima.



Questions & Answers About Privacy & Your Credit Report. Privacy abuses are on the increase, including credit fraud and identity theft, a fast-growing crime in which an impostor applies for credit under a victim's name. "Questions and Answers about Privacy and Credit Reports" offers in-depth information on privacy and credit reports, bank accounts and marketing as well as new laws designed to help people better control how their personal information is used.



Privacy and Your Credit Report. Our personal financial information is more easily available and far less secure in the computer age than it was in the days of old-fashioned filing cabinets. "Privacy and Your Credit Report" explains why the information contained in your credit report can, in the wrong hands, be used to abuse your privacy. It also explains how California residents have strong privacy rights with new laws and an office of privacy protection.



Privacidad y su Informe de Crédito. En la era de la computación, nuestra información personal financiera es mucho menos segura y está disponible más fácilmente que en los días de los antiguos gabinetes de archivos. "Privacidad y su Informe de Crédito" explica por qué la información que su historial de crédito contiene puede ser usada para abusar de su privacidad al caer en malas manos. Además, explica cómo los derechos de privacidad de los residentes de California se han fortalecido gracias a la creación de nuevas leyes y una oficina de protección de la privacidad.



Protect Yourself From Identity Theft. A factsheet explaining what identity theft is, how to prevent it, and what to do if you are a victim of identity theft.



Protect Yourself From Identity Theft (Chinese). 本文說明何謂身份竊盜、如何防範以及身份盜用受害者如何採取法律措施。

A factsheet explaining what identity theft is, how to prevent it, and what to do if you are a victim of identity theft.



Protéjase del robo de identidad. Un folleto que explica qué es el robo de identidad, cómo evitarlo, y qué puede hacer si usted ha sido víctima del robo de identidad.



How To Complain: Guidelines for Resolving Complaints. A 16-page, illustrated booklet that gives helpful advice for resolving complaints. It offers guidance for remedies through the legal system, government agencies, and local consumer groups, and includes a sample complaint letter.



Cómo presentar una queja: Guía para resolver quejas. Esta guía de 16 páginas provee consejos útiles sobre cómo resolver sus quejas. También demuestra cómo buscar soluciones por vía legal, a través de organizaciones del gobierno y grupos locales de ayuda al consumidor e incluye un ejemplo de carta de queja.