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Complaints

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  1. Chinese: How to Complain (Chinese)
    消費者行動於近日已將多年來最受歡迎的「 如何投訴 」消費者教育指南全面更新。這本內容豐富的免費手冊是專門編製用來協助消費者提出有效的投訴,以及日後得到實質效果。 「 如何投訴 」的各項建議包括:消費者應怎樣連繫各種行業來提出投訴;如何藉由客戶服務管道或公司主管部門來加強投訴;如何使用電郵或信件提出投訴;以及如何將個人投訴存檔留證等等。
  2. Press: There’s money to be made in taking complaints
    A new breed of human resources start-ups is cropping up to help companies figure out how their employees feel. Like Glint, Convercent lets companies send customized “pulse” surveys, gather confidential responses in real time, and… | Aug 03, 2017
  3. Press: Why your airline says it’s sorry
    Air carriers have become more apologetic in the wake of the viral video spawned by that last episode, but those quick regrets have not led to broad systemic change in policy toward customers. Even as… | Jul 13, 2017
  4. Featured: Don’t get angry, get our free ‘How to Complain’ guide!
    Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach… | Jun 27, 2017
  5. Press: The best consumer self-advocacy tool you’ve never used
    This week, I’m pleased to share with you the single best tool I’ve ever found for getting my money back or my money’s worth. In fact, it has never failed me. | May 08, 2017
  6. Press: Have an airline complaint? Don’t call the airline—Tell the DOT
    If you're mad at an airline, don't complain only to the airline. Complain to the Department of Transportation, too. | Apr 11, 2017
  7. Press: Abogado de migración y su esposa demandaron a reporteros y perdieron
    Un colaborador de La Opinión estuvo entre los demandados Un abogado de migración de Riverside y su esposa, que demandaron a varios reporteros que cubrían una protesta en su contra no solo perdieron los casos… | Mar 27, 2017
  8. Press: ‘Pension advance’ company is unmasked
    It was an unusual lawsuit. A mysterious business, identifying itself only as “John Doe Company” and “organized under the laws of the State of California,” sued the Consumer Financial Protection Bureau in January to keep… | Mar 15, 2017
  9. Press: Feds crack down on deceptive reverse-mortgage ads
    A growing number of reverse-mortgage defaults over the last few years has prompted the government to require more underwriting of borrowers to make sure that they can pay ongoing obligations and to tighten procedures governing… | Dec 08, 2016
  10. Links: Elliott: A site that advocates for you
    Founded in 1997 by consumer advocate and journalist Christopher Elliott, this site states its goal as: to empower consumers to solve their service problems and to help those who can’t. The site also carries many helpful… | Oct 25, 2016
  11. Press: Consumer protection agency fields nearly one million complaints
    A leading consumer protection agency has fielded nearly 1 million complaints in a database that helped investigate client abuse at Wells Fargo, the head of the agency told lawmakers on Tuesday. Richard Cordray, director of… | Sep 21, 2016
  12. Press: The banks you gripe most about
    Regions Financial (RF) ranks as the most complained against regional bank and Comerica (CMA) gets the most gripes among diversified banks relative to the value of their total deposit bases, according to a USA TODAY analysis… | Sep 19, 2016
  13. Press: Consumers get the last word on complaints
    The Consumer Financial Protection Bureau (CFPB) is adding a five star system ratings scale to its complaint process to give consumers an efficient way to respond and evaluate how well companies deal with their complaints.… | Jul 29, 2016
  14. Featured: CELEBRATE! National Consumer Protection Week
    It’s here: National Consumer Protection Week 2016 runs March 6th through March 13th. Take a look at the publications we’ve hand-picked to keep you informed and in control of your finances, privacy and consumer rights. | Mar 07, 2016
  15. Series: Consumer National Consumer Protection Week 2016
    It's here: National Consumer Protection Week 2016 runs March 6th through March 13th and is a coordinated campaign with the Federal Trade Commission and coalition partners that encourages consumers nationwide to take full advantage of… | Mar 07, 2016
  16. Press: Airline complaints climb 20% in 2015 (Chinese)
    聯邦運輸部週二公佈的數據顯示,今年上半年,乘客對航空公司的投訴比去年同期上升了兩成。 | Aug 12, 2015
  17. Press: Travel site complaints reached 51 - site downgraded by BBB (Chinese)
    (本報記者)卑詩商譽局(Better Business Bureau,簡稱BBB)提醒公眾留意一個機票預訂網站,消費者在該網站訂票時,或會出現廣告與實際價格不符、自動加入額外費用,以及退款不便等情況。華人消費者協會投訴委員會建議,市民應直接跟航空公司或經由有信譽的旅行社訂票。 | Jul 23, 2015
  18. English: How to Complain
    Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach… | Sep 26, 2012
  19. Spanish: Filing a Housing Discrimination Complaint (Spanish)
    Las leyes de justicia en la vivienda protegen a inquilinos y compradores contra la discriminación. Si cree que ha sido víctima de discriminación en la vivienda, tiene el derecho de presentar ante HUD una queja… | Feb 07, 2012
  20. Chinese: Filing a Housing Discrimination Complaint (Chinese)
    公平住屋法保障租客及房屋買主不受歧視。如果你自認是住屋歧視受害者,你有權利向HUD提出投訴。如果能瞭解投訴及解決之道,將有助於你衡量抉擇及採取行動。
  21. Vietnamese: Filing a Housing Discrimination Complaint (Vietnamese)
    Luật Công Bằng Gia Cư bảo vệ người mướn và người mua không bị kỳ thị. Nếu quý vị nghĩ mình là nạn nhân của nạn kỳ thị gia cư, quý vị có quyền điền đơn khiếu nại bị kỳ thị gia cư đến HUD. Hiểu về tiến trình khiếu nại và giải pháp sẽ giúp quý vị cân nhắc sự lựa chọn của mình và chủ động.
  22. Korean: Filing a Housing Discrimination Complaint (Korean)
    공정주거법은 주택 세입자와 구입자를 차별로부터 보호합니다. 만약 여러분이 주거 차별의 희생자라고 생각될 경우 여러분에게는 주거 차별 불만을 신고할 권리가 있습니다. 불만 신고와 문제 해결 과정의 이해는 여러분의 선택과 결정에 도움을 줄 것입니다.
  23. English: Filing a Housing Discrimination Complaint
    Fair housing laws protect renters and buyers from discrimination. If you believe you were a victim of housing discrimination, you have the right to file a housing discrimination complaint with HUD. Understanding the complaint and… | Jan 12, 2012
  24. News: Consumer Action INSIDER – July 2011
    What people… | Jun 30, 2011
  25. Press: Access to consumer complaints keeps everyone accountable
    Washington D.C.  A coalition of consumer, civil rights, good government, and community groups have called on the new federal financial watchdog, the Consumer Financial Protection Bureau (CFPB), to ensure that the public has full… | May 25, 2011
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