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Consumer Complaints

  1. Press: Trump wants to hide your complaints about Wall Street
    The U.S. Department of the Treasury formally recommended that Congress and the White House stop public access to a database that collects consumer complaints about financial companies, tracks responses, and records whether consumers end up satisfied. The Treasury… | Jun 15, 2017
  2. Press: Your wallet will suffer if this agency is gutted
    Most every American who has a credit card or mortgage or bank account or personal or student loan, or who cares about their credit rating, has benefited in some way from the Consumer Financial Protection… | Mar 16, 2017
  3. Press: Days may be numbered for consumer complaint database
    A government complaint database that helps consumers resolve grievances with financial institutions is one of several services that could soon be eliminated, according to a memo by House Financial Services Committee Chairman Rep. Jeb Hensarling… | Feb 13, 2017
  4. Press: Time to stand up for the federal agency that delivers on its promises
    While the Consumer Financial Protection Bureau has been working tirelessly to make financial markets safer, more transparent and fairer for consumers, opponents have continued their attack seeking to “defang” and defund the bureau since before… | Jan 04, 2017
  5. Press: These class action cases can get you free money
    Most of us have received postcards in the mail saying you qualify for cash back on some purchase, but we often throw it away. We think it's junk mail, or something requiring too much personal… | Nov 10, 2016
  6. News: CFPB Complaint Database Issue (Fall 2016)
    Click here to read the press release. Download our full CFPB Database Report (PDF).   Table of Contents Watchdog makes good use of complaints… | Aug 30, 2016
  7. Press: Why consumers love the CFPB Complaint Database
    Consumers are big, big fans and have come to treat it as a go-to when frustration with less-than-wholly-cooperative Financial Institutions (FIs) reaches a boiling point. Lawmakers and businesses, not so much, arguing that the databased… | Jul 28, 2016
  8. Press: Airlines make it too hard to file a complaint
    More than 56 million people flew on U.S. commercial flights in November and only 1,300 filed complaints with the federal government. That's a rate of one complaint for every 43,000 passengers. | Feb 16, 2016
  9. Press: Bill-fixing brothers turn consumers’ mental pain into their gain
    Most people find their way to BillFixers.com after they've taken a trip to a place familiar to us all — Wit's End. They've been overpaying for cell phone service, pay television or Internet access… | Jan 25, 2016
  10. Press: Buy online, pick up in store. Simple? Not.
    Retailers this holiday season have been aggressively trumpeting “click-and-collect” shopping, a relatively new hybrid of digital and old-school buying that allows time-starved customers to place an order online and pick it up within hours at… | Dec 21, 2015
  11. Press: Most banks invisible on federal complaint website
    Comenity Bank is a big credit card company, with dozens of store cards. But you won't find its name in the government's database of consumer financial complaints.  Under the Dodd-Frank Act, banks and… | Oct 26, 2015
  12. Press: Your online reviews could soon gain protections under law
    Should people who criticize companies on sites like Yelp be forced to pay exorbitant punitive fees to the firms they review, just because of a small clause buried in the companies' terms and conditions? Some lawmakers don't think so.  The… | Sep 17, 2015
  13. News: Consumer Action INSIDER – July 2011
    What people… | Jun 30, 2011
 

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