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Consumer Complaints

  1. Press: We need more, not fewer, government Yelps
    Criticism of Consumer Financial Protection Bureau acting director Mick Mulvaney’s recent comments to a banking group has largely focused on his advocating a pay-to-play system for interest groups to access government officials. But similarly disappointing… | May 03, 2018
  2. Press: Consumer groups stand up to threats to take complaint database dark
    Consumer, privacy, civil rights and fair lending groups from across the nation called on temporary, Acting Director Mick Mulvaney today to retain availability of the Consumer Financial Protection Bureau’s (CFPB) complaint tool after recent… | Apr 30, 2018
  3. Press: The consumer complaints database that could disappear from view
    When a consumer has a complaint about a bank, whether it's dealing with a mortgage or a credit card, right now there's a place to lodge that complaint online. It's easy to click around and… | Apr 26, 2018
  4. Press: Wells Fargo is accused of harming fraud victims by closing accounts
    When signs of fraud appear on a customer’s account, such as a counterfeit check or an unauthorized withdrawal, a bank is required by law to investigate whether criminal activity has occurred. Wells Fargo had a… | Mar 01, 2018
  5. Press: We all have a stake in the future of the CFPB
    Polls consistently show that the CFPB is that rarest form of regulatory agency: one that — after Americans learn more about it — is supported by broad majorities of people belonging to both parties (80… | Dec 08, 2017
  6. Press: Trump wants to hide your complaints about Wall Street
    The U.S. Department of the Treasury formally recommended that Congress and the White House stop public access to a database that collects consumer complaints about financial companies, tracks responses, and records whether consumers end up satisfied. The Treasury… | Jun 15, 2017
  7. Press: Your wallet will suffer if this agency is gutted
    Most every American who has a credit card or mortgage or bank account or personal or student loan, or who cares about their credit rating, has benefited in some way from the Consumer Financial Protection… | Mar 16, 2017
  8. Press: Days may be numbered for consumer complaint database
    A government complaint database that helps consumers resolve grievances with financial institutions is one of several services that could soon be eliminated, according to a memo by House Financial Services Committee Chairman Rep. Jeb Hensarling… | Feb 13, 2017
  9. Press: Time to stand up for the federal agency that delivers on its promises
    While the Consumer Financial Protection Bureau has been working tirelessly to make financial markets safer, more transparent and fairer for consumers, opponents have continued their attack seeking to “defang” and defund the bureau since before… | Jan 04, 2017
  10. Press: These class action cases can get you free money
    Most of us have received postcards in the mail saying you qualify for cash back on some purchase, but we often throw it away. We think it's junk mail, or something requiring too much personal… | Nov 10, 2016
  11. News: CFPB Complaint Database Issue (Fall 2016)
    Click here to read the press release. Download our full CFPB Database Report (PDF).   Table of Contents Watchdog makes good use of complaints… | Aug 30, 2016
  12. Press: Why consumers love the CFPB Complaint Database
    Consumers are big, big fans and have come to treat it as a go-to when frustration with less-than-wholly-cooperative Financial Institutions (FIs) reaches a boiling point. Lawmakers and businesses, not so much, arguing that the databased… | Jul 28, 2016
  13. News: Consumer Action INSIDER – July 2011
    What people… | Jun 30, 2011

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