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Customer Service

  1. Press: How technology has failed to improve your airline experience
    There are many reasons for the sorry state of commercial aviation in America. When it comes to your routinely terrible flight — not to mention the sort of exceptional horror that took place aboard United… | Apr 13, 2017
  2. English: Savvy Online Shopping - Seminar Lesson Plan and Class Activities
    This packet, only available as a PDF file, provides guidance for community educators. It contains a detailed curriculum and classroom activities. | Feb 22, 2017
  3. English: Questions and Answers about Savvy Online Shopping and Dispute Resolution
    Written in Q&A format, this backgrounder answers many questions about savvy online shopping that are not covered in the companion brochures. | Feb 22, 2017
  4. Press: Is your info safe when dealing with an overseas call center?
    It’s a sure bet that at some point in your consuming life, you’ve interacted with an overseas call center. Dave says he recently opened a Citibank credit card account. What worries Dave is that he… | Feb 09, 2017
  5. English: Savvy Online Shopping: How to Resolve a Dispute
    Consumers who shop online sometimes run into problems, from delivery or product issues to billing questions or disputes. This publication explains the steps that online shoppers can take to avoid or resolve these and other… | Feb 01, 2017
  6. English: Savvy Online Shopping: Tips for Trouble-free Transactions
    Online shopping offers all sorts of benefits, but that doesn’t mean it isn’t without potential risks. This publication explains how to reduce hassles by protecting your personal information, making wise choices about where you shop… | Feb 01, 2017
  7. Press: 3 ways to get your customer service complaint resolved
    Everyone loves to complain about customer service, and over the years, businesses have given the public plenty of reasons to gripe with automated phone service, hidden fees and shoddy workmanship. But the customer isn't… | Sep 12, 2013

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