Keyword Search Results


  1. Press: Congress should jump at chance to side with consumers
    Fine print has never been the friend of consumers, and in recent years the perils have escalated as financial institutions have drawn up clauses that deny customers effective redress in disputes. To counteract that, the… | Aug 03, 2017
  2. Press: New rule bans restrictive arbitration clauses in bank contracts
    If you have a bank account, chances are your bank has a contract clause that requires you to go through arbitration if you feel you've been harmed by company practices. As the CFBP's website video… | Jul 13, 2017
  3. English: Savvy Online Shopping - Seminar Lesson Plan and Class Activities
    This packet, only available as a PDF file, provides guidance for community educators. It contains a detailed curriculum and classroom activities. | Feb 22, 2017
  4. English: Questions and Answers about Savvy Online Shopping and Dispute Resolution
    Written in Q&A format, this backgrounder answers many questions about savvy online shopping that are not covered in the companion brochures. | Feb 22, 2017
  5. English: Savvy Online Shopping: How to Resolve a Dispute
    Consumers who shop online sometimes run into problems, from delivery or product issues to billing questions or disputes. This publication explains the steps that online shoppers can take to avoid or resolve these and other… | Feb 01, 2017
  6. English: Savvy Online Shopping: Tips for Trouble-free Transactions
    Online shopping offers all sorts of benefits, but that doesn’t mean it isn’t without potential risks. This publication explains how to reduce hassles by protecting your personal information, making wise choices about where you shop… | Feb 01, 2017
  7. Press: Free guides help online shoppers deal with post-holiday returns and order issues
    San Francisco, CA—Each year, millions of online shoppers attempt to return or exchange merchandise in the weeks following the holiday shopping frenzy. To help these consumers get the resolution they’re looking for, Consumer Action shares… | Feb 01, 2017
  8. Press: The chatbot that will force your landlord to fix a leaky tap
    Stanford student Joshua Browder just launched a new "chatbot" service on his website that's designed to help tenants force their negligent landlords to fix problems like leaky taps or moldy walls. The new online… | Sep 19, 2016
  9. Press: Why you could soon face fewer calls from debt collectors
    The federal government’s consumer watchdog outlined its plan Thursday for overhauling the debt-collection industry, which critics say has a history of intimidating people into paying — even when they may not owe any money at all. The proposal… | Jul 28, 2016
  10. Helpdesk: Fair Credit Billing Act (FCBA)
    Among other things, the federal Fair Credit Billing Act (FCBA) requires that a credit card issuer promptly credit your payments and correct mistakes on your bill without causing damage to your credit score. It also… | Apr 24, 2012
  11. Helpdesk: Fraudulent credit accounts
    Your first step should be to obtain a police report. Next, fill out the ID Theft Affidavit offered by the Federal Trade… | Apr 23, 2012
  12. Helpdesk: Shopping online with a card
    Consumers who have both a credit card and a debit card should generally use their credit card online. Credit cards offer significantly greater protections for consumers than debit cards do. For example, credit card… | Feb 29, 2012
  13. Helpdesk: Credit card billing errors
    Billing errors include things like being charged twice for the same purchase or being charged for a purchase you didn’t make; being charged the wrong amount or not being credited the correct amount; or… | Feb 15, 2012
  14. Helpdesk: Unauthorized transactions
    An unauthorized transaction is any transaction that you didn’t make and you didn’t permit anyone else to make. Unauthorized transactions could be made by someone you don’t know, who finds or steals your card… | Feb 10, 2012
  15. Helpdesk: Disputing credit card charges
    Under the Fair Credit Billing Act (FCBA), consumers have the right to dispute such billing mistakes as: charges not authorized by you charges listing the wrong price charges for items that were never received… | May 02, 2005

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