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  1. English: Questions and Answers about Savvy Online Shopping and Dispute Resolution
    Written in Q&A format, this backgrounder answers many questions about savvy online shopping that are not covered in the companion brochures. | Feb 22, 2017
  2. English: Savvy Online Shopping: How to Resolve a Dispute
    Consumers who shop online sometimes run into problems, from delivery or product issues to billing questions or disputes. This publication explains the steps that online shoppers can take to avoid or resolve these and other… | Feb 01, 2017
  3. Helpdesk: Fair Credit Billing Act (FCBA)
    Among other things, the federal Fair Credit Billing Act (FCBA) requires that a credit card issuer promptly credit your payments and correct mistakes on your bill without causing damage to your credit score. It also… | Apr 24, 2012
  4. Helpdesk: Fraudulent credit accounts
    Your first step should be to obtain a police report. Next, fill out the ID Theft Affidavit offered by the Federal Trade… | Apr 23, 2012

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