Training Modules

• Credit Freeze
  A credit file "security freeze" is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This module explains how to to place, lift and remove a security freeze of your credit file. It includes the multilingual brochure, training manual Q&As, training packet, state credit freeze chart and PowerPoint slides.


• Credit Reports, Credit Scores and Specialty Reports
  This module contains information on what goes into the credit report and score, interpreting the credit score, improving credit rating, types of specialty reports, who should request their report, how to get your reports, your rights under the federal Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transaction Act (FACTA).


• Digital Dollars
  The Digital Dollar series provides information, advice and training materials to help consumers navigate the new online economy. The series contains three multilingual brochures: Online Banking Safely, Mobile Banking and Mobile Payment and Safety, and Privacy in Online and Mobile Transactions. The brochures are accompanied by a lesson plan and PowerPoint slides that you can download.


• Elder Fraud
  This training module covers many guises of fraud (with special attention to scams that target senior), signs of fraud and tips for avoiding scams.


• Empower U
  The Empower U training module provides you with tools and materials that you can use to educate your clients and community members on four key telecommunications topics: TV services, wireless phone services, Internet service and telemarketing. It consists of multilingual fact sheets, powerpoint slides, powerpoint guide and wireless quiz & keys.


• ID Theft and Account Fraud
  This training module covers steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life.


• Internet Safety
  This module outlines ways that you can protect yourself and your computer when you use the Internet and email. Also, it includes the information to protect your kids online.


• Protecting Your Phone Records
  Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This project includes materials that can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim.


• Workplace Privacy
  This module explains some of the situations in which monitoring might occur in the workplace and explains your privacy rights as an employee. To protect your personal privacy and your job, you should know when and how employers can monitor and gather information about you.