Training Modules

• California Privacy Initiative
  

  The California Consumer Privacy Act (CCPA) gives people living in the state important rights, including the right to see the personal information businesses have collected about them, the right to delete some of that information, and the right to ask businesses not to sell it. The materials produced by Consumer Action and Consumer Federation of America (CFA) as part of their California Privacy Initiative are designed to help consumers learn about and exercise their CCPA rights. (Support provided by the Rose Foundation.)



• Credit Freeze
  A credit file "security freeze" is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This module explains how to place, lift and remove a security freeze on your credit file. It includes a multilingual brochure and a backgrounder written in Q&A format.
  
  


• Credit Reports, Credit Scores and Specialty Reports
  This module contains information on what goes into the credit report and score, interpreting the credit score, improving credit rating, types of specialty reports, who should request their report, how to get your reports, your rights under the federal Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transaction Act (FACTA).


• Digital Dollars
  The Digital Dollars series provides information, advice and training materials to help consumers navigate the new online economy. The series contains three multilingual brochures: Banking Online Safely; Mobile Banking and Mobile Payments; and Safety and Privacy in Online and Mobile Transactions. The brochures are accompanied by a lesson plan and PowerPoint slides that you can download.


• Empower U
  The Empower U training module provides you with tools and materials that you can use to educate your clients and community on four key telecommunications topics: TV service, wireless phone service, Internet service and telemarketing. It consists of four multilingual fact sheets, a PowerPoint presentation and companion guide, and a quiz with answer key.


• Health Records Privacy
  The Health Records Privacy in California module presents the benefits and risks associated with electronic health records, explains how the information in health records can and can’t be used and disclosed, and informs patients about their rights and the steps they can take to better protect their privacy. The module includes a multilingual brochure, a backgrounder that explores the topic in greater detail, and a wallet card that can be referred to while visiting health care providers. A lesson plan, including case studies, and a companion PowerPoint presentation provide trainers with the tools to educate clients and community members.
  
  Publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.


• ID Theft and Account Fraud
  This training module covers steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life.
  
  Publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.


• Internet Safety
  This module outlines ways that you can protect yourself and your computer when you use the Internet and email. Also, it includes the information to protect your kids online.


• Internet Security and Privacy
  This module empowers consumers to enjoy all the benefits of being online while still preserving their personal privacy, protecting their accounts and reputation, and keeping themselves and their families safe on a computer or mobile device.
  
  Publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.


• Protecting Your Phone Records
  Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This project includes materials that can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim.


• Social Media and Online Video Privacy
  This module alerts consumers to the privacy risks inherent in using social media and video streaming technology, and offers tips and tools to help them protect their privacy while still enjoying their favorite online activities.
  
  Publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.


• Workplace Privacy
  This module explains some of the situations in which monitoring might occur in the workplace and explains your privacy rights as an employee. To protect your personal privacy and your job, you should know when and how employers can monitor and gather information about you.