Training Modules

  • Credit Freeze
    A credit file "security freeze" is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This module explains how to place, lift and remove a security freeze on your credit file. It includes a multilingual brochure, training manual (Q&As), lesson plan, state credit freeze chart and PowerPoint slides.

  • Credit Reports, Credit Scores and Specialty Reports
    This module contains information on what goes into the credit report and score, interpreting the credit score, improving credit rating, types of specialty reports, who should request their report, how to get your reports, your rights under the federal Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transaction Act (FACTA).

  • Digital Dollars
    The Digital Dollars series provides information, advice and training materials to help consumers navigate the new online economy. The series contains three multilingual brochures: Banking Online Safely; Mobile Banking and Mobile Payments; and Safety and Privacy in Online and Mobile Transactions. The brochures are accompanied by a lesson plan and PowerPoint slides that you can download.

    Publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Please refer to our How To Order Publications page for further details.

  • Elder Fraud
    This training module covers many guises of fraud (with special attention to scams that target senior), signs of fraud and tips for avoiding scams.

    Publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Please refer to our How To Order Publications page for further details.

  • Empower U
    The Empower U training module provides you with tools and materials that you can use to educate your clients and community on four key telecommunications topics: TV service, wireless phone service, Internet service and telemarketing. It consists of four multilingual fact sheets, a PowerPoint presentation and companion guide, and a quiz with answer key.

  • Health Records Privacy
    The Health Records Privacy in California module presents the benefits and risks associated with electronic health records, explains how the information in health records can and can’t be used and disclosed, and informs patients about their rights and the steps they can take to better protect their privacy. The module includes a multilingual brochure, a backgrounder that explores the topic in greater detail, and a wallet card that can be referred to while visiting health care providers. A lesson plan, including case studies, and a companion PowerPoint presentation provide trainers with the tools to educate clients and community members.

    Publications are available in bulk for California agencies only to distribute for educational purposes. Please refer to our How To Order Publications page for further details.

  • ID Theft and Account Fraud
    This training module covers steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life.

    Publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Please refer to our How To Order Publications page for further details.

  • Internet Safety
    This module outlines ways that you can protect yourself and your computer when you use the Internet and email. Also, it includes the information to protect your kids online.

    Publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Please refer to our How To Order Publications page for further details.

  • Internet Security and Privacy
    This module empowers consumers to enjoy all the benefits of being online while still preserving their personal privacy, protecting their accounts and reputation, and keeping themselves and their families safe on a computer or mobile device.

  • Protecting Your Phone Records
    Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This project includes materials that can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim.

  • Social media and online video privacy
    This module alerts consumers to the privacy risks inherent in using social media and video streaming technology, and offers tips and tools to help them protect their privacy while still enjoying their favorite online activities.

  • Workplace Privacy
    This module explains some of the situations in which monitoring might occur in the workplace and explains your privacy rights as an employee. To protect your personal privacy and your job, you should know when and how employers can monitor and gather information about you.

 

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