CA News & Special Reports Archive

2019

September

30
  • Consumer Action INSIDER - October 2019.
    The October 2019 issue of the Consumer Action INSIDER details a partnership between Verizon and Consumer Action to combat the onslaught of robocalls; outlines our involvement in the Insurance Consumer Protection Advisory Council (to identify new ways to reduce insurance fraud); informs readers of what action to take when a landlord will not return their security deposit; lists the newest class action settlements; updates readers on the Consumer Financial Protection Bureau's work; and more.
01
  • Consumer Action INSIDER - September 2019.
    The September 2019 issue of the Consumer Action INSIDER details a FinTech pilot grant program that Consumer Action helped lead, which resulted in participants saving a combined $22,000; reveals what consumers can do when they face TV blackouts due to disputes between pay-TV and programmer companies; lists the newest class action settlements; updates readers on the Consumer Financial Protection Bureau's work; and more.

June

03
  • Consumer Action INSIDER - June 2019.
    The June 2019 edition of the INSIDER updates readers on the Currency Conversions campaign to expand economic inclusion for black women; a Facebook privacy roundtable for advocates; an elderly woman's disturbing encounter with TSA at the airport (and what you can do if you experience bad TSA customer service); and 2019 Consumer Lobby Day in Washington, D.C.

May

28
  • The Robocall Scourge (Spring 2019).
    Robocalling is a huge and growing problem. In this issue of Consumer Action News, we report on why the problem is so pervasive and explain new ways companies, regulators and Congress are trying to address the problem. We also name some services and apps that might help you control the calls.
01
  • Consumer Action INSIDER - May 2019.
    The May issue details how discrimination is still impacting communities of color across the U.S.; important changes to the California LifeLine program; how to cut costly "middlemen" out of vital records requests; and more.

April

  • Consumer Action INSIDER - April 2019.
    The April issue updates readers on the latest in the campaign to end the unfair practice of forced arbitration; what to do when taking your pet to the vet ends up costing you WAY too much; our partnership with the Mexican American Opportunity Foundation; and more.

March

  • Consumer Action INSIDER - March 2019.
    The March issue updates readers on the results of our survey on consumer preferences for paper vs. electronic billing; what to do when you've unsubscribed from an email list, but the emails just keep coming; the problems with PACE home improvement loans; and more!

February

  • Consumer Action INSIDER - February 2019.
    The February issue tells readers what to expect when filing taxes this year under the new tax "cuts"; details how one patient dealt with bad dental care; updates readers on the Consumer Financial Protection Bureau's new director; and more!

January

  • Consumer Action INSIDER - January 2019.
    The January issue features a Hotline Chronicles article on how to best return unwanted holiday gifts; our updated Earned Income Tax Credit (EITC) guide to help you get the biggest refund possible this tax season; our work fighting for immigrant rights; a campaign we've joined to protect consumer access to printed communications; our latest annual report; and more.

2018

December

02
  • Consumer Action INSIDER - December 2018.
    The December issue features a Hotline Chronicles article about a driver who was the victim of predatory towing (and what you can do if this happens to you); Consumer Action's annual National Consumer Empowerment Conference; your rights when dealing with debt collectors (under the Fair Debt Collection Practices Act); and more.

November

01
  • Consumer Action INSIDER - November 2018.
    The November issue features a Hotline Chronicles article about a homeowner incensed with his deceptive termite plan; Consumer Action's 47th anniversary/awards event in Washington, DC; the latest consumer research presented at the FDIC Consumer Research Symposium; and Consumer Action News' edition on airline flyers' rights.

August

  • Consumer Action INSIDER - August 2018.
    This month's INSIDER updates readers on recent events (including Public Citizen's Affordable Medicines Now conference, the Transatlantic Consumer Dialogue’s annual meeting on the impact of technology on consumers, and the Credit Builders Alliance Training Institute); breaks down the pros and cons of a new California data protection law; tells the tale of a consumer who was charged too much for her out-of-country car rental due to "currency conversion" issues; updates readers on the latest happenings at the Consumer Financial Protection Bureau (which is currently under assault by its own director); gives information on our "coalition efforts" and lists the latest lawsuit settlements from our Class Action Database.

July

  • Consumer Action INSIDER - July 2018.
    This month's INSIDER promotes our new education modules on disaster preparedness for homeowners/rents and on how to evade scammers; tells the tale of a consumer who was given the runaround by his home warranty company when he needed a hot water heater; updates readers on the latest happenings at the Consumer Financial Protection Bureau (which is currently under assault by its own director); gives information on our "coalition efforts" and lists the latest lawsuit settlements from our Class Action Database.

June

  • Consumer Action INSIDER - June 2018.
    This month's INSIDER highlights the 2018 Consumer Lobby Day in Washington, DC; updates you on the latest changes to the California LifeLine discounted phone service program; gives advice on how you can use social media to complain about your customer concerns; and promotes our new Vision Action Center (which outlines the rights of consumers who purchase contact lenses and eyeglasses), among other articles. We also update readers on our latest "coalition efforts" and list the latest lawsuit settlements from our Class Action Database.

May

  • Consumer Action INSIDER - May 2018.
    This month's INSIDER brings you articles on our work to highlight missing mandatory signs at optometrists' offices in California; the results of a survey of our network partners about our consumer educational materials; our train-the-trainer event on job training and apprenticeship programs; and a new financial health pilot we're working on, among other news. Hotline Chronicles tells the story of the hasty repossession of a woman's deceased dad's car and we have a crop of "coalition efforts" and some interesting new lawsuit settlements from our Class Action Database.

April

  • Consumer Action INSIDER - April 2018.
    This month's INSIDER brings you stories about the Federal Trade Commission's Contact Lens Workshop; an agency that protects municipal bond investors; updates to our Consumer Services Guide; new legislation we're following in California; and planning activities for our annual Consumer Empowerment Conference. Hotline Chronicles discusses a complaint from a homebuyer who was asked to pay a real estate agent in advance in order to find a home.

March

  • Consumer Action INSIDER - March 2018.
    The March issue offers information for taxpayers, such as news of our updated Earned Income Tax Credit brochure and "hacks" to help with your taxes, as well as the release of a new slide deck for trainers who teach adults, a "Roundup" of new class actions and political shenanigans at the Consumer Financial Protection Bureau (CFPB). Hotline Chronicles hears from a man with a "surprise" medical bill—a growing problem because of increasing deductibles and strict in-network health plans.

February

27
  • Data Protection Issue (Spring 2018).
    The Spring 2018 issue of Consumer Action’s quarterly newsletter looks at the issue of data insecurity. In the absence of adequate data privacy laws, American consumers’ personal information is up for grabs. But advocates’ efforts and a new European regulation that could influence U.S. companies offer hope for increased protection and individual control. Learn more in our Data Protection issue.
01
  • Consumer Action INSIDER - February 2018.
    This month's Hotline Chronicles looks at how to avoid tax scams. The new INSIDER also features articles about a recent train-the-trainer event focusing on vocational and job training schools; an interview with the leader of an innovative partner agency; how the Consumer Financial Protection Bureau's priorities have changed with political winds; and new class actions and coalition activities.

January

02
  • Consumer Action INSIDER - January 2018.
    The January 2018 issue of Consumer Action's monthly newsletter gives readers the scoop on an "investor bootcamp" that one of our allies recently held in Washington, DC; features an enlightening interview with a representative from the Bank on San Francisco initiative; gives advice on how to handle bad customer service; presents our latest issue of Consumer Action News (on student loan repayment options) and much more.

2017

November

30
  • Consumer Action INSIDER - December 2017.
    The December 2017 issue of Consumer Action's monthly newsletter updates readers on last month's National Consumer Empowerment Conference; gives housing agencies and their staff an overview of a valuable HUD resource; cautions against purchasing fraudulent "knock off bags" and other luxury products; introduces our latest annual report and more.

October

31
  • Consumer Action INSIDER - November 2017.
    The November 2017 issue of Consumer Action's monthly newsletter updates readers on our recent 46th year anniversary and awards event in Washington, DC, guides them on what to do to restore paper-based communications from companies that only want to offer electronic billing and other statements, outlines efforts by the Center for Financial Services Innovation to help business determine and improve the financial health of their customers, and more.
02
  • Consumer Action INSIDER - October 2017.
    The October 2017 issue of Consumer Action's monthly newsletter updates readers on a new Credit Builders Alliance educational program, advises consumers on how to combat the increasing spread of fake news, gives instructions on how to respond in the wake of the massive Equifax data breach, outlines our latest efforts to educate community-based organizations on elder financial abuse, and more.

August

31
  • Consumer Action INSIDER - September 2017.
    The September 2017 issue of Consumer Action's monthly newsletter introduces readers to a housing agency that's using Consumer Action's free resources to help clients; provides information on a California bill that would protect consumers in the event of another Wells Fargo-type scandal; details how the FTC is fighting robocalls; offers detailed information on our upcoming National Consumer Empowerment Conference; and more.
01
  • Consumer Action INSIDER - August 2017.
    The August 2017 issue of Consumer Action's monthly newsletter updates readers on a recent national net neutrality "day of action"; describes our congressional testimony in support of defrauded student loan borrowers; cautions against investing in settlements; describes our updated California LifeLine phone program publication; and more.
 

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