CA News & Special Reports Archive



  • Consumer Action INSIDER - June 2018.
    This month's INSIDER highlights the 2018 Consumer Lobby Day in Washington, DC; updates you on the latest changes to the California LifeLine discounted phone service program; gives advice on how you can use social media to complain about your customer concerns; and promotes our new Vision Action Center (which outlines the rights of consumers who purchase contact lenses and eyeglasses), among other articles. We also update readers on our latest "coalition efforts" and list the latest lawsuit settlements from our Class Action Database.


  • Consumer Action INSIDER - May 2018.
    This month's INSIDER brings you articles on our work to highlight missing mandatory signs at optometrists' offices in California; the results of a survey of our network partners about our consumer educational materials; our train-the-trainer event on job training and apprenticeship programs; and a new financial health pilot we're working on, among other news. Hotline Chronicles tells the story of the hasty repossession of a woman's deceased dad's car and we have a crop of "coalition efforts" and some interesting new lawsuit settlements from our Class Action Database.


  • Consumer Action INSIDER - April 2018.
    This month's INSIDER brings you stories about the Federal Trade Commission's Contact Lens Workshop; an agency that protects municipal bond investors; updates to our Consumer Services Guide; new legislation we're following in California; and planning activities for our annual Consumer Empowerment Conference. Hotline Chronicles discusses a complaint from a homebuyer who was asked to pay a real estate agent in advance in order to find a home.


  • Consumer Action INSIDER - March 2018.
    The March issue offers information for taxpayers, such as news of our updated Earned Income Tax Credit brochure and "hacks" to help with your taxes, as well as the release of a new slide deck for trainers who teach adults, a "Roundup" of new class actions and political shenanigans at the Consumer Financial Protection Bureau (CFPB). Hotline Chronicles hears from a man with a "surprise" medical bill—a growing problem because of increasing deductibles and strict in-network health plans.


  • Data Protection Issue (Spring 2018).
    The Spring 2018 issue of Consumer Action’s quarterly newsletter looks at the issue of data insecurity. In the absence of adequate data privacy laws, American consumers’ personal information is up for grabs. But advocates’ efforts and a new European regulation that could influence U.S. companies offer hope for increased protection and individual control. Learn more in our Data Protection issue.
  • Consumer Action INSIDER - February 2018.
    This month's Hotline Chronicles looks at how to avoid tax scams. The new INSIDER also features articles about a recent train-the-trainer event focusing on vocational and job training schools; an interview with the leader of an innovative partner agency; how the Consumer Financial Protection Bureau's priorities have changed with political winds; and new class actions and coalition activities.


  • Consumer Action INSIDER - January 2018.
    The January 2018 issue of Consumer Action's monthly newsletter gives readers the scoop on an "investor bootcamp" that one of our allies recently held in Washington, DC; features an enlightening interview with a representative from the Bank on San Francisco initiative; gives advice on how to handle bad customer service; presents our latest issue of Consumer Action News (on student loan repayment options) and much more.



  • Consumer Action INSIDER - December 2017.
    The December 2017 issue of Consumer Action's monthly newsletter updates readers on last month's National Consumer Empowerment Conference; gives housing agencies and their staff an overview of a valuable HUD resource; cautions against purchasing fraudulent "knock off bags" and other luxury products; introduces our latest annual report and more.


  • Consumer Action INSIDER - November 2017.
    The November 2017 issue of Consumer Action's monthly newsletter updates readers on our recent 46th year anniversary and awards event in Washington, DC, guides them on what to do to restore paper-based communications from companies that only want to offer electronic billing and other statements, outlines efforts by the Center for Financial Services Innovation to help business determine and improve the financial health of their customers, and more.
  • Consumer Action INSIDER - October 2017.
    The October 2017 issue of Consumer Action's monthly newsletter updates readers on a new Credit Builders Alliance educational program, advises consumers on how to combat the increasing spread of fake news, gives instructions on how to respond in the wake of the massive Equifax data breach, outlines our latest efforts to educate community-based organizations on elder financial abuse, and more.


  • Consumer Action INSIDER - September 2017.
    The September 2017 issue of Consumer Action's monthly newsletter introduces readers to a housing agency that's using Consumer Action's free resources to help clients; provides information on a California bill that would protect consumers in the event of another Wells Fargo-type scandal; details how the FTC is fighting robocalls; offers detailed information on our upcoming National Consumer Empowerment Conference; and more.
  • Consumer Action INSIDER - August 2017.
    The August 2017 issue of Consumer Action's monthly newsletter updates readers on a recent national net neutrality "day of action"; describes our congressional testimony in support of defrauded student loan borrowers; cautions against investing in settlements; describes our updated California LifeLine phone program publication; and more.


  • Consumer Action INSIDER - July 2017.
    The July 2017 issue of Consumer Action's monthly newsletter updates readers on a Washington, DC awards dinner honoring leading consumer privacy advocates; describes a Consumer Financial Protection Bureau roundtable on existing financial protections for servicemembers and veterans; gives advice on what to do if you are concerned your lawyer is engaging in ethical violations or malpractice; and more.


  • Alternative data and financial inclusion (Summer 2017).
    In this issue of Consumer Action News, we examine how alternative data may affect access to credit for consumers with limited credit options. Included are the results of a poll we conducted to gauge consumer attitudes about the use of alternative data (non-loan-related information) in lending decisions.


  • Rules at Risk (Spring 2017).
    Much progress has been achieved for American consumers in recent years. But many of these protections are now at risk of repeal.



  • Consumer Action INSIDER - November 2016.
    The October 2016 issue of Consumer Action's monthly newsletter brings you news of newlegislation impacting consumers in the state of California, information on our work to educate servicemembers and veterans across the country, advice for what to do when online deals disappoint and more.
  • Consumer Action INSIDER - October 2016.
    The October 2016 issue of Consumer Action's monthly newsletter brings you news of a Los Angeles event in support of strong rules to protect payday borrowers, advice for those impacted by for-profit vocational school closures, information about how to file a class action lawsuit, and more.


  • Consumer Action INSIDER - September 2016.
    The September issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities. This month we also update you on our "Economic survival guide for servicemembers and veterans" trainings; explore the value (or lack thereof) of super cheap auto insurance; introduce our new report on the CFPB's consumer complaint database; and detail a couple of upcoming financial and retirement planning webinars.


  • Consumer Action INSIDER - August 2016.
    The August issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities. This month we also introduce a new guide to finding the right job training school; send you a "Save the date" for our upcoming 45th anniversary in Washington, DC; tell the tale of a consumer outraged by Uber's "surge pricing"; update you on our efforts to restore your right to join class action lawsuits; and take a look back at our Healthy Children project to prevent lead poisoning and other environmental threats to children’s health.





  • Credit Reporting Issue - Winter 2015.
    The credit reporting issue of Consumer Action News covers some welcome changes in reporting rules and the dispute resolution process, explains how consumers can access free credit scores and deal with delinquent debt on their reports, and throws light on the rights and challenges for job seekers and data breach victims.


  • Mobile Payments Guide - Fall 2015.
    Take out your mobile phone at checkout and presto, you've paid! There's a little more to it than that... Consumer Action’s Mobile Payments Guide details how popular mobile payment systems work and what to consider when deciding to make mobile payments.


  • Digital Estate Planning Issue - Spring 2015.
    To help consumers determine the fate of their digital assets, Consumer Action has created a free Digital Estate Planning Guide, which reveals findings from a survey of afterlife services and social media policies that offer consumers control of their online life after they die.


  • Consumer Action INSIDER - March 2015.
    The March 2015 issue of Consumer Action INSIDER features stories about our work on California legislative issues, new class actions and a look at credit scores and medical debt discussed at the most recent Consumer Financial Protection Bureau consumer advisory board meeting. Hotline Chronicles tells the tale of two consumers who had trouble getting their cell phones unlocked—a new option that major wireless carriers have agreed to provide to subscribers who are no longer under contracts.
  • Consumer Action INSIDER - February 2015.
    This month’s INSIDER includes 2014 complaint statistics for our free consumer hotline, the latest additions to the Class Action Database, the announcement of our just-published FY2014 annual report, and a summary of Consumer Action’s comments to the CFPB on its language access plan. Hotline Chronicles offers timely tips for avoiding a bad tax preparer and expensive tax refund products.

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