Consumer Action Publications

Consumer Action creates unbiased, reader-friendly educational guides on a wide range of personal finance topics and other subjects of interest to consumers. All publications are available in English, and many are available in Spanish, Chinese, Vietnamese and Korean as well.

In addition to being available, at no charge, to individual consumers, our publications are distributed through a national network of more than 6,000 community-based organizations. Government agencies, nonprofits and other groups who wish to distribute our materials for educational purposes can use the downloadable PDF file on the publication webpage to instantly produce a professional-looking brochure using an office printer.

2022

January

10
Press release: Survey shows Californians are still unaware of privacy rights Cover

Press release: Survey shows Californians are still unaware of privacy rights Greater educational outreach, better rights notices would help residents get more out of the California Consumer Privacy Act.

Consumer Action and Consumer Federation of America announce in this press release the launch of their California Privacy Initiative, a project supported by the Rose Foundation, and aimed at educating Californians about the California Consumer Privacy Act (CCPA) and encouraging them to exercise their CCPA rights.

Executive Summary: Survey Shows Too Many Californians Are Still Unaware of Privacy Rights Cover

Executive Summary: Survey Shows Too Many Californians Are Still Unaware of Privacy Rights. This brief report highlights the key takeaways from of a survey of 1,507 California adults regarding their awareness of and experience with some key provisions of the California Consumer Privacy Act (CCPA).

Survey Report: Too Many Californians Are Still Unaware of Privacy Rights Cover

Survey Report: Too Many Californians Are Still Unaware of Privacy Rights.

A survey of 1,507 California adults revealed that many Californians are unaware of their rights under the California Consumer Privacy Act (CCPA), while others found that exercising their rights was too complicated, or they were not entirely satisfied with businesses’ responses. This report lays out the revealing results of this survey, commissioned by Consumer Action and Consumer Federation of America (CFA) as part of their California Privacy Initiative.

04
Take action! Exercise your rights under the California Consumer Privacy Act Cover

Take action! Exercise your rights under the California Consumer Privacy Act.

The California Consumer Privacy Act (CCPA) gives residents important rights regarding the personal information that businesses collect about them. This guide explains who and what is covered by the CCPA, describes how you can exercise your rights, and offers tips for keeping your personal data under wraps.

01
CCPA privacy survey results at a glance Cover

CCPA privacy survey results at a glance.

Major findings from the from a survey of 1,507 California adults regarding their awareness of and experience with some key provisions of the California Consumer Privacy Act (CCPA).

2021

October

26
Share Financial Data with Care (Policy Briefing) – Video Cover

Share Financial Data with Care (Policy Briefing) – Video. Consumer groups and the financial industry are aligned and working together on data privacy standards to help make FinTech app use safer, give consumers more control over their data, and educate consumers on the safe use of apps.

August

18
Share Financial Data with Care (Webinar) – Video Cover

Share Financial Data with Care (Webinar) – Video. The webinar covers how financial information is stored, used and sold; financial app practices and how consumers can gain control over their data; what consumers can do to protect their privacy when using FinTech apps and tools; how to become familiar with and use the tools and services offered by banks; and resources, tips and tools that consumers can use to ensure that their financial information is protected.

May

14
What you need to know about how FinTech apps work (Chinese) Cover

What you need to know about how FinTech apps work (Chinese) 謹慎共享你的財務數據.

當今金融科技可以為那些希望將個人財務資料數字化的消費者提供吸引人的優越性。但是,就像所有建基於互聯網的工具和服務一樣,科技理財應用程式需要謹慎選擇和使用。這本刊物詳述各種科技理財工具的類型和運作方式,以及這些金融科技將對個人資料數據的隱私和安​​全會有什麼影響。(與本刊相關的另一本手冊,題為金融科技使用之隱私與安全性,提供實用可行的步驟,管理和保護個人數據的安全。)

Financial technology can offer attractive benefits for consumers who want to take their personal finances digital. But, like all internet-based tools and services, FinTech apps need to be chosen and used with care. This publication explains the types of FinTech tools available, how they work, and what that means for your data privacy and security. (Our companion guide, Privacy and security when using fintech apps, offers actionable tips for managing and protecting your data.)

Privacy and security when using FinTech apps (Chinese) Cover

Privacy and security when using FinTech apps (Chinese) 謹慎共享財務數據.

這份手冊為使用金融科技理財的消費者解釋,在選擇和使用相關應用程式時應如何做出明智的決定,採取哪些有效步驟來確保其財務帳戶數據的安全,一旦遇到問題時將會面臨什麼選擇。(與本刊相關的另一本手冊,題為金融科技程式的運作,概述了金融科技以及用戶在選擇和使用金融理財工具之前,應該注意哪些隱私和安全事項。)

This fact sheet gives FinTech users the knowledge to make wise decisions when choosing and using FinTech apps, take effective steps to keep their financial account data safe, and understand their options if something goes wrong. (Our companion guide, What you need to know about how FinTech apps work, offers an overview of financial technology and what privacy and security considerations users should be aware of before choosing and using digital financial tools.)

11
Avoid pandemic-related ID theft and account fraud (Korean) Cover

Avoid pandemic-related ID theft and account fraud (Korean) COVID-19에 대한 대응.

신원 도둑들과 사기꾼들은 팬데믹을 이용하여 소비자의 개인 식별 정보를 확보하고 이를 사용하여 피해자들의 계정에 접속하고 피해자 이름으로 새 계정을 개설하여 그들이 받아야할 혜택들을 갈취한다. 이 본행지는 소비자가 알아야 할 가장 눈에 띄는 팬데믹 관련 계획을 식별하고, 개인 및 계정 데이터를 보호하기위한 팁을 제공하며, 사기 및 ID 도용을 감지하는 방법을 설명하고, 피해자가 되지 않기위한 방법을 제시한다.

Identity thieves and fraudsters have taken advantage of the pandemic to get a hold of consumers’ personally identifying information and use it to steal their benefits, access their accounts and open new accounts in the victims’ names. This publication identifies some of the most prominent pandemic-related schemes consumers should be aware of, offers tips for safeguarding your personal and account data, explains how to detect fraud and ID theft, and outlines the steps to take if you discover you’re a victim.

 

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