Consumer Action Publications

Consumer Action creates award-winning free multilingual educational guides on a wide range of personal finance topics and other subjects of interest to consumers. Many publications are available in Chinese, Korean, Spanish and Vietnamese, as well as English. Each year, we distribute more than a million of our publications through a national network of 8,000 community organizations. Nonprofit and community-based agencies may order these free publications in bulk by clicking here for downloadable order forms or online ordering instructions.

2011

October

10
ID Theft & Account Fraud - Powerpoint Training Slides (Spanish) Cover

ID Theft & Account Fraud - Powerpoint Training Slides (Spanish). El archivo de la presentación en PowerPoint del seminario Robo de identidad y fraude de cuentas está disponible en la sección "Download File".

Elder Fraud : Preventing Senior Scams - Powerpoint Training Slides (Spanish) Cover

Elder Fraud : Preventing Senior Scams - Powerpoint Training Slides (Spanish). El archivo de la presentación en PowerPoint del seminario Prevención de estafas a las personas de edad avanzada está disponible en la sección "Download File".

September

13
How to Complain Cover

How to Complain. Consumer Action has updated its perennial favorite guide How to Complain in honor of our 40th anniversary. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint, and documenting your complaint.

August

29
Your Digital Dollars-Safety and privacy in online and mobile transactions Cover

Your Digital Dollars-Safety and privacy in online and mobile transactions Protect your identity and data while banking or paying digitally. As more daily tasks, from shopping and banking to working and socializing, get done on a computer or mobile device, the opportunities to expose personal data increase.

23
Your Digital Dollars-Mobile Banking and Mobile Payments Cover

Your Digital Dollars-Mobile Banking and Mobile Payments Make financial transactions safely on the go. Check your balance…transfer money…make a purchase—these are just a few of the things you can do on the go with a cellular telephone or other mobile device.

16
Your Digital Dollars-Banking Online Safely Cover

Your Digital Dollars-Banking Online Safely Protect your identity and accounts while banking by computer. Paying a bill, depositing a check or conducting any other financial transaction used to require a trip to the bank or post office. Now technology makes it possible to bank and pay bills without leaving your home or office.

May

17
Internet Service (Vietnamese) Cover

Internet Service (Vietnamese) Learn how to get results. Mạng điện toán đã thay đổi cách chúng ta làm việc, chuyện trò và mua sắm -- chúng ta có thể làm tất cả việc này không cần ra khỏi nhà. Nhưng không có nghĩa mạng điện toán an toàn, hay lúc nào cũng miễn phí. Bản tin phổ biến sự thật này giải thích cho quý vị các lựa chọn cho dịch vụ Mạng điện toán và email. Nó cũng giải thích các nguy cơ khi dùng mạng điện toán và cho các hướng dẫn để quý vị tự bảo vệ mình, gia đình và các tư liệu và trữ liệu của quý vị. The Internet has changed the way we work, socialize and shop—we can now do all those things without ever leaving home. But that doesn’t mean the Internet is always safe, or that it’s always free. This fact sheet explains your options for Internet and email service. It also explains some risks of using the Internet and provides tips for protecting yourself, your family, and your personal information and computer data.

09
Servicios de Internet Cover

Servicios de Internet Cómo obtener resultados. Internet ha cambiado la forma en que trabajamos, sociabilizamos y hacemos compras; ahora podemos hacer todo esto sin salir de casa. Pero esto no significa que Internet siempre sea seguro o que siempre sea gratuito. Esta hoja informativa explica sus opciones para obtener servicios de Internet y correo electrónico. También expone los riesgos de usarlo y le ofrece consejos para protejerse y para protejer a su familia, a su información personal, y a los datos de su computadora.

April

29
ID Theft & Account Fraud - Powerpoint Training Slides (English) Cover

ID Theft & Account Fraud - Powerpoint Training Slides (English). The ID Theft & Account Fraud Powerpoint training file is available for download in the "Download File" section.

Elder Fraud : Preventing Senior Scams - Powerpoint Training Slides Cover

Elder Fraud : Preventing Senior Scams - Powerpoint Training Slides. The Preventing Senior Scams Powerpoint training file is available for download in the "Download File" section.

 
 

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